Frequently Asked Questions

Are Seychelle filters recyclable?
Yes, Please send dried out filters to Seychelle and we will recycle them.
Our address is: Seychelle Water Filtration Products Attention: Customer Care, 32963 Calle Perfecto, San Juan Capistrano, CA 92675.

Are your products safe and BPA free?
All Seychelle products are BPA free, non-toxic, and do not leach.

Do Seychelle filters take out good minerals?
No. Our filters are designed to take out only harmful contaminants, micro-organisms, and heavy metals.

Do Seychelle filters remove fluoride?
Yes. Seychelle filters remove up to 90% of fluoride.

What makes the Seychelle filters the best?
The primary reason our filters outperform other filtration systems is because of their unique design. You can read more about the removal of contaminants on our Filtration page.

How is the filter capacity formula determined?
Seychelle performs continuous flow tests. For chlorine removal, the testing laboratories run the filters with heavily spiked water for over 400 gallons without any break-through of residual chlorine or other surrogates used. Overall filter capacity varies by product as follows:

  • Water pitchers: up to 200 gallons

  • Stainless steel bottles: up to 100 gallons

  • LDPE plastic bottles: up to 100 gallons

  • Pumps and bags: up to 100 gallons

  • Pure water straws: up to 25 gallons

When do you need to change the filter?
Most Seychelle filters deliver up to 100 gallons of great-tasting, clean water before they need to be changed. The time to change any filter is when the water flow becomes greatly diminished, and it is difficult to squeeze the water through the filter bottle.  Improper use or maintenance may cause premature clogging by overly turbid water. The filters should not be used with salt water.

Are the filter systems pre-flushed?
All filter systems are pre-flushed at the factory. Please refer to product manuals for exact instructions for each product.

Does the filter ever need cleaning?
No. Do not use soap or cleaner on the filter which may damage by plugging up the microscopic pore openings.

Maintenance and storage
Seychelle filters have an indefinite shelf life. Unused filters can be stored "as is" indefinitely. After use, when the filter will not be used for an extended period of time, follow these simple steps:

  • Fill the bottle with chlorinated water made by mixing half tsp of chlorine with one US gallon of water. Run this through the system and then rinse and flush with filtered water.

  • Allow the bottle/filter assembly to dry completely unassembled.

  • Re-assemble the bottle/filter.

You may now store the product for any length of time.

  • DO NOT place the bottle in the freezer. (When water freezes it expands and could damage the bottle and/or filter);

  • DO NOT fill with hot water, or anything other than water.

  • DO NOT run the bottle through the dishwasher.

  • DO NOT wash filter - flush only.

  • DO NOT use with¬† salt-water.